Social Enterprise: A People-Centred Approach to Employment Services

The report highlights the critical role these enterprises play in addressing systemic barriers to employment and creating long-term social and economic benefits.

This research, commissioned by Westpac Foundation and conducted by the Centre for Social Impact Swinburne, explores how employment-focused social enterprises provide meaningful employment pathways for disadvantaged Australians. The report highlights the critical role these enterprises play in addressing systemic barriers to employment and creating long-term social and economic benefits.

 

Key Findings:

      • Empowering Individuals – Social enterprises offer tailored employment solutions that improve livelihoods, reduce welfare dependence, and foster social inclusion.
      • Economic Impact – By increasing workforce participation, these enterprises contribute to national productivity and innovation while reducing public service costs.
      • Sustainable Business Models – Employment-focused social enterprises demonstrate financial sustainability, often operating as efficient and productive as commercial businesses.
      • People-Centred Solutions – Unlike mainstream employment services, social enterprises offer personalised support, integrating training, mentoring, and community engagement.

The Opportunity:

With over 20,000 social enterprises in Australia—7,000 of which focus on employment—the potential for scaling this model is immense. Greater investment, policy support, and social finance options can enhance their impact, helping to bridge employment gaps for people with disabilities, young job seekers, refugees, and other marginalised groups.

This report underscores the need for a more inclusive approach to employment services—one that values social impact alongside economic outcomes.

A rainbow shape in orange tones, with five sections sharing statistics on different demographics.

Note: This is a guide only and should be adapted to your industry and circumstances.